FAQ
What payment options do you accept?
We accept payment options including American Express, Visa, Mastercard, Apple Pay, Shop Pay, and Pay Pal.
What is your return policy?
- Products that are unwashed and in their original packaging are eligible for return within 30 days of delivery.
- Please email hello@shopzenkidsclub.com with the subject RETURN and your order number and someone will get back to you within 24 hours with a shipping label.
- Note that all returns are subject to a return fee of USD $10.00 per order and will be deducted from the amount of your refund.
- Refunds will not be processed until product is received & quality is checked by our team. Please allow up to 2 weeks for processing.
- Refunds will be returned to your original payment method.
- All items marked "final sale" may not be returned.
When will I be charged for my order?
You will be charged when your order is processed following check out. Once your order has been completed you will receive a confirmation email. Kindly note, in order to reserve your desired item, all pre-orders will be charged on the date of order placement.
When will my items ship out?
Please allow 5-7 business days for shipping. All orders ship from New York via FedEx.
Does Zen Kids Club ship internationally?
Unfortunately we do not ship internationally at this time
How do I cancel or edit my order?
Unfortunately, once an order is placed, we're unable to cancel or make changes before it ships.
How do I contact customer support?
Please contact our customer support team at hello@shopzenkidsclub.com and we'll get back to you as soon as possible.
Contact Us
For all inquiries, please contact hello@shopzenkidsclub.com
